FAQ – Heavenskin

Frequently Asked Questions

Order & Shipping

When will my order ship?

All orders are processed within 1–2 business days after confirmation. You’ll receive a shipping email with a tracking number as soon as your order leaves our warehouse. We work with reliable carriers to ensure every package arrives safely and on time.

How long does delivery take?

Delivery typically takes 4–6 business days, depending on your country and local customs. During holidays or peak seasons, slight delays may occur, but we’ll always keep you informed along the way.

Do you ship internationally?

Yes — we offer worldwide delivery. International customers can expect the same level of care and tracking as our local deliveries. Customs or import duties (if applicable) are the buyer’s responsibility.

Where can I track my order

You can easily track your order using the tracking number provided in your shipping email. Visit our Track Your Order page for real-time updates on your delivery status.

Returns & Refunds

What is your return policy?

We want you to love your products. If for any reason you’re not satisfied, we offer a 30-day return policy on all unopened and unused items. Our goal is to make the process smooth and hassle-free.

How do I start a return?

Simply contact our support team at [Info@heavenskin.co] with your order number and reason for return. Once approved, we’ll provide you with clear return instructions.

When will I receive my refund?

After we receive and inspect your returned item, your refund will be processed within 3–5 business days. You’ll be notified by email once the refund is completed.

Can I exchange my product?

If you received the wrong item or your product arrived damaged, we’ll replace it immediately at no extra cost.

Payments & Discounts

What payment methods do you accept?

We accept major credit cards, PayPal, and local payment options such as Klarna or Vipps (depending on your region). All payments are processed securely using advanced encryption to protect your information.

Do you offer discounts or bundle deals?

Yes — we regularly provide special promotions, bundles, and subscription discounts. You can also join our newsletter for early access to exclusive offers.

Do you offer wholesale or bulk orders?

Yes, we can offer bulk pricing for larger quantities. Please contact us directly for partnership or wholesale inquiries.

Customer Support

How can I contact you?

You can reach us via email at (Info@heavenskin.co or through our contact form. Our team will get back to you as soon as possible.

When will I get a reply?

We typically respond within 3-4 hours during business days. Our customer care team is always ready to assist you.

What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect product, please contact us immediately with your order number and a clear photo. We’ll send a replacement or full refund.

Can I change or cancel my order?

Yes — if your order hasn’t been shipped yet, we can update or cancel it. Contact us as soon as possible after purchase.

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